ESG Strategy

Our people

Safety and wellbeing

• To maintain a zero serious incident KPI, and reduce near misses by 10% yoy.
• To roll out a comprehensive well-being programme looking at fitness, mental health and cross-team collaboration.
• To develop our Employee Assistance Programme and Employee Wellbeing hub further.

Culture

• To maintain strong family values and develop long-term careers at WTA, whilst also embracing new talent and ideas.
• To ensure a culture of accountability and innovation to create high-performing teams.
• To break down silos across the teams and offices.

Diversity and inclusion

• To create a robust recruitment strategy that encourages a broad and diverse selection and candidates, and ensure once at WTA we have an inclusive culture where colleagues feel comfortable bringing their true selves to work.

Community impact

• To support our four main charities through fundraising, donations and volunteering opportunities.
  • Feed My Starving Children
  • Wood Street Mission
  • Heart to Heart
  • Impact HK

• To support colleagues with causes close to their hearts with matched funding up to £500.
  
• To encourage colleagues to use their one paid volunteering day.

Our business

Governance

• To continue having a clear governance structure, with defined rules and responsibilities.
• To have a clear KPI structure of accountability against the strategy, which is the lynchpin to having a sustainable business for our colleagues.
• Recording and auditing suppliers and partners against the code of conduct.
• Anti-corruption policies and whistleblowing to be written, shared and enforced.
• To ensure the Risk Register is robust and discussed at all monthly Board and SLT meetings.

Customer engagement

• To embrace technology to remain competitive, but balance with a strong customer experience.
• To create strong customer comms strategies to retain customers, reviewing ‘at risk’ customers monthly at SLT.

Data security

• IT have a robust infrastructure and cyber security policy.
• To ensure the Data Protection and GDPR strategy is being adhered to.

Innovation

• Keeping abreast of the competition to ensure the company remains in a strong position.
• Developing and introducing new products.
• Introducing green alternatives to our customers.

Transparency & accountability

• To ensure our customer platform allows customers to meet their own ESG reporting responsibilities, and can make informed decisions on their carbon emissions within their supply chain.

Partnerships

• We will ensure that any partners we work with align with our own ESG strategy, policies and procedures, minimizing any reputational risk.