Who are Mountney?
Mountney are a leader in the manufacture and distribution of motoring parts and accessories.
Established 36 years ago in the UK, they now own three main brands in the automotive marketplace; Summit, Gmax and Mountney Classic. They also supply an extensive range of other manufacturers’ products for distribution.
Pole position for customer service
We have been working with Mountney on their supply chain for nearly 10 years. WTA assumes responsibility for Mountney’s entire import portfolio, moving roughly 50 containers a year into Europe from China and Taiwan on FOB incoterms.
The complexity when handling Mountney’s supply chain comes from two separate aspects:
“The complexity of Mountney’s import portfolio increases the chances of an error which could be very costly for them. To combat this, the inventory of every container is triple checked against the commodity codes used before shipment.”
Eleanor Heaps, Head of Customer Service, WTA
Continuous development
After 10 years, we aren’t resting on our laurels.
Technology
Our recently launched WTA Platform is set to transform the communication between Mountney and our Customer Service Manger even further.
The tool will provide them with real-time insight on the location, arrival/departure times and documentation related to their freight. It also gives them a perfect record of each shipment and an instant message line of communication with Evan.
Over time, the cost and time data accrued on every container will reveal priceless insight into their supply chain. Allowing us to work with them to find further optimisations. Meanwhile our ISO compliant CO2 tracker will mean Mountney can keep their environmental impact under constant review and work to minimise carbon impact.
Industry insights
Our team continually keep Mountney updated on logistics through our industry insights.
Mountney receive weekly supply chain Market Updates, keeping them informed on logistics news so they are always informed on international trade.
They also receive our detailed industry whitepapers and PDF guides, which feature in-depth analysis on supply chain and international trade talking points.
Recent insights include cost optimisation guidance, incoterm analysis and exploring new free trade deals.
What it means for you
WTA’s work with Mountney proves our trustworthy and expert logistics service for imports on the vital China – North Europe trade lane.
Our 10-year relationship is a showcase of our belief in long-term relationships compounded by continuous improvement. We are committed to value-added services, beyond simply moving freight, to give our clients a competitive advantage. Our customers never miss a developing trend in logistics and supply chains, setting them up for success.
Mountney are just one of many clients who have worked with us over many years. We’re proud of our approach to customer service which keeps people, both customers and staff, with us for a very long time.
WTA are passionate about supporting businesses in the automotive industry, boasting over 40 clients. In 2022 we moved over 1,000,000kg of automotive goods in support of one of the UK’s brightest industries.
The China – UK trade lane is just one of 679 trade lanes that our experts operate across every year. Whatever your logistics requirements, they have the knowledge and insight to ensure a smooth process.
Meet Jade Blackburn
Jade is passionate about boosting international trade and establishing global business communities to drive revenue growth and provide customer-centric solutions. With over a decade of experience in sales, customer operations, and commercial management, she has collaborated with diverse and dynamic teams across various industries.
Her approach is based on strategic planning and problem-solving, offering realistic timelines rather than false promises which lead to disappointment later.
